Last updated: February 3, 2026
MineralCache, LLC (“MineralCache,” “we,” “us,” or “our”) operates an online multivendor marketplace that connects customers (“you”) with independent third-party vendors (“Vendors”). MineralCache does not manufacture, warehouse, package, or ship the products sold by Vendors and is not a party to the delivery contract between you, the Vendor, and any shipping carrier.
By placing an order through MineralCache, you acknowledge and agree to this Delivery Obligations Disclaimer. This Disclaimer works together with our Terms of Service and other posted policies.
MineralCache provides a platform for Vendors to list, market, and sell products directly to customers. Each Vendor is an independent business responsible for fulfilling, packaging, and shipping its own orders.
MineralCache does not control, and is not responsible for, any Vendor’s shipping methods, handling practices, packaging quality, carrier selection, or delivery timelines. Any representations about shipping or delivery (including estimated delivery dates, carrier options, or special services) are made by the Vendor or the carrier, not by MineralCache.
Vendors are solely responsible for:
MineralCache may display tracking information or status updates as provided by Vendors and carriers, but does not guarantee their accuracy, completeness, or timeliness.
You are responsible for providing a complete, accurate, and deliverable shipping address at checkout, including any relevant apartment, suite, unit, or building details.
MineralCache and Vendors are not responsible for non-delivery, misdelivery, delays, or additional fees arising from:
Any additional charges (such as re-delivery fees, storage fees, or return shipping fees) resulting from these issues may be your responsibility.
To the extent permitted by applicable law, title and risk of loss for items you purchase pass to you when the Vendor delivers the items to the carrier for shipment. Once the carrier marks a package as “delivered” to the shipping address you provided, MineralCache is not responsible for:
Claims relating to delays, packages lost in transit, or carrier mishandling may need to be submitted directly to the carrier and are subject to the carrier’s procedures and limitations. MineralCache may, in its sole discretion, assist with such issues but is not obligated to do so.
You agree to promptly inspect all items upon delivery. This includes verifying that:
If someone else accepts delivery on your behalf (for example, a building manager, receptionist, mailroom, roommate, or neighbor), you are deemed to have received the order when the carrier marks it as delivered.
Any issues regarding missing, incorrect, or visibly damaged items must be reported to MineralCache within seventy-two (72) hours of the delivery date shown in the carrier’s tracking information.
To report an issue, contact us at support@mineralcache.com (or through any support form we provide) and include:
MineralCache may share your claim and any documentation you provide with the relevant Vendor(s) and/or carrier(s) to help investigate and attempt to resolve the issue.
If you do not notify MineralCache of a delivery issue within the seventy-two (72) hour period described above, you may lose eligibility for investigation, replacement, refund, or other remedies through MineralCache.
To the fullest extent permitted by law, failure to provide timely notice as required in this Disclaimer constitutes your waiver and forfeiture of any claim against MineralCache arising out of or relating to missing, incorrect, or damaged items in the affected order, and may limit your recourse to direct claims against the Vendor and/or carrier.
Any remedy offered in response to a delivery-related claim (including replacement, partial refund, full refund, or store credit) is discretionary and may depend on:
MineralCache does not guarantee that every claim will result in a refund, replacement, or other remedy. To the maximum extent permitted by law, MineralCache’s total liability for any delivery-related claim will not exceed the amount you actually paid through the MineralCache platform for the affected item(s).
Delivery dates and timeframes are estimates only and are not guaranteed. MineralCache is not liable for any delay in delivery caused by Vendors, carriers, weather, natural disasters, labor disputes, customs or export controls, governmental actions, or any other event beyond our reasonable control.
To the fullest extent permitted by law, MineralCache disclaims all warranties, express or implied, relating to shipping and delivery, including any warranties of timeliness, condition upon arrival, or suitability of carriers selected by Vendors.
Under no circumstances will MineralCache be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with shipping or delivery, including without limitation lost profits, loss of opportunity, or loss of use, even if advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless MineralCache, its affiliates, officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
We may update this Delivery Obligations Disclaimer from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of MineralCache after any changes become effective means you accept the updated Disclaimer.
Questions about this Delivery Obligations Disclaimer or a specific order?
MineralCache, LLC · P.O. Box 5, Llano, TX 78643, USA ·
support@mineralcache.com