Live Shows Policy

Last updated: May 22, 2026

Overview

This Live Shows Policy applies to MineralCache Live Shows, including live selling events, fixed-price live items, timed-auction live items, buyer participation, vendor broadcasts, payment settlement, and related orders. It forms part of our Terms of Service, Vendor Terms & Listing Standards, Shipping Policy, and Returns & Refunds Policy.

Buyer participation

• Buyers must be signed in to participate in Live Show purchase or bidding actions.
• MineralCache may require a saved payment method, default shipping address, and unrestricted account status before a buyer can buy or bid during a Live Show.
• Buyers are responsible for keeping payment, shipping, contact, and account information accurate and current before participating.
• Live Show video, room counts, item timing, and availability may change in real time and may be affected by network, device, browser, vendor, or third-party streaming conditions.

Purchase commitments

• Clicking Buy Now for a Live Show item is a purchase commitment for the item and price shown at that time.
• Placing a bid on a Live Show timed-auction item is a binding commitment to purchase the item if you are the winning bidder.
• Final Live Show charges may include the item price or winning bid, applicable shipping, applicable taxes, and any other disclosed charges supported by the marketplace flow.
• Live Show purchase and bidding actions must be made through MineralCache. Off-platform payment requests or attempts to move a Live Show transaction outside MineralCache are prohibited.

Automatic payment settlement

• By participating in Live Show buy-now or timed-auction purchases, you authorize MineralCache to attempt payment automatically using your saved payment method after the purchase or winning bid is captured.
• MineralCache may calculate shipping and tax based on the show settings, item details, vendor configuration, and the buyer's default shipping address on file.
• If additional customer action is required to complete payment, including payment authentication or updating payment or shipping information, you must complete that action within the deadline shown by MineralCache.
• If payment is not successfully completed within the required timeframe, the transaction may be canceled, purchasing or bidding privileges may be restricted, and repeated non-payment may result in account action.
• Buyer-responsible payment failures may be treated differently from failures caused by platform, provider, vendor, tax, or system issues.

Vendor responsibilities

• Vendors must accurately present Live Show items, including title, claim ID, price, quantity, sale mode, auction timing, condition, material, locality when known, and any material defects or limitations.
• Vendors are responsible for ensuring Live Show items are available, lawful to sell, properly described, and suitable for shipment to the enabled destinations.
• Vendors must keep Live Show transactions on MineralCache and may not direct buyers to pay, claim, bid, or complete a transaction off-platform.
• Vendors are responsible for fulfilling paid Live Show orders through the normal MineralCache order and shipping workflows.
• Vendors must use stream credentials securely. Stream keys and broadcast credentials must not be shared publicly or exposed to buyers.

Live content standards

• Live Show content must comply with MineralCache policies, applicable law, and marketplace standards.
• Illegal, unsafe, deceptive, harassing, hateful, infringing, sexually explicit, exploitative, or otherwise abusive content is prohibited.
• Vendors may not use Live Shows to sell prohibited items, make misleading claims, manipulate bids or claims, evade fees, or pressure buyers into off-platform transactions.
• MineralCache may monitor, review, remove, restrict, end, cancel, or investigate Live Shows, items, claims, bids, orders, vendors, or buyer accounts when needed to protect marketplace integrity.

Stream availability

Live Show streaming depends on third-party video infrastructure, internet connections, browsers, devices, vendor equipment, and platform systems. MineralCache does not guarantee that every Live Show, stream, playback session, item start, bid, claim, or notification will be uninterrupted, error-free, or available at all times.

Orders, shipping, and returns

• Paid Live Show purchases become MineralCache orders and are fulfilled under the same marketplace order, shipping, and vendor fulfillment rules that apply to other orders unless expressly stated otherwise.
• Live Show orders may include items from a single vendor and may be grouped or settled according to the Live Show flow used by MineralCache.
• Return and refund eligibility for Live Show purchases is governed by the Returns & Refunds Policy and any non-waivable rights required by applicable law.

Questions

Contact support@mineralcache.com with questions about Live Show participation, orders, payment resolution, or policy concerns.