Returns & Refunds Policy

Last updated: February 12, 2026

Overview

Thank you for purchasing through MineralCache. We want you to be confident in your experience. This policy explains when returns and refunds are available and how to request them.

Eligibility for a refund

Refunds are available only in the following cases:

• Damaged on arrival: the item was damaged in transit.
• Misrepresented listing: the listing’s photos or description materially misstated the item (e.g., species, locality, size/dimensions, condition).

To be eligible, you must email within seventy-two (72) hours of delivery and provide clear photo/video evidence (see “How to start a return”). “Delivery” means the confirmed carrier delivery scan to the address provided at checkout. If no delivery scan is available, delivery shall mean the date the item was actually received.

How to start a return

• Email returns@mineralcache.com within seventy-two (72) hours of delivery.
• Include your order number, item title/ID, and a description of the issue.
• Attach photos/videos of:
  • the outer shipping box and label,
  • all internal packaging and materials,
  • the unboxing (if available), and
  • the item showing the damage or misrepresentation.

We will reply with instructions and the correct return address for the vendor who shipped your item.

Return shipment requirements

• If the return is approved due to verified damage or material misrepresentation, MineralCache will provide instructions regarding return shipping responsibility.
• All returns must be shipped within seven (7) business days of delivery.
• Return the item in the condition received (even if damaged), including any original tags, bases, and labels.
• Use a trackable shipping method; keep your receipt and tracking number. We recommend appropriate insurance, reimbursement for return shipping and/or shipping insurance is at the discretion of MineralCache.
• Return the item to the original vendor at the address we provide. Do not ship returns to MineralCache unless instructed.
• Keep all packaging until your claim is fully resolved; carriers may request inspection for damage claims.

Refunds

• After the vendor receives and inspects the return, MineralCache will review the findings and process the refund if approved. Please allow up to seven (7) business days from receipt of the return for processing. Depending on your card issuer, the credit may take one billing cycle to appear on your statement. You will receive an email confirmation when processed.
• In certain circumstances, MineralCache may offer a partial refund in lieu of a return where appropriate.
• MineralCache reserves the right to deny refunds where evidence is insufficient, inconsistent, or indicative of misuse, fraud, or abuse of this policy.

Important notes

• Due to the fragile nature of mineral and fossil specimens and the risks associated with shipping, returns are not accepted for buyer’s remorse, change of mind, or dissatisfaction based on personal preference.
• Returns are not accepted for misunderstandings regarding size, locality, or quality where such information was accurately disclosed in the listing. If a listing is determined to be materially inaccurate, the item may be eligible for return under the "Misrepresented Listing" policy.
• Auction wins are not returnable except for shipping damage (with sufficient evidence) or verified listing misrepresentation.
• Orders containing items from multiple vendors may require separate returns to each vendor.

Definitions

• Misrepresented listing: a material mismatch between the item received and the listing’s essential characteristics (e.g., species, locality, dimensions, condition). Minor variations in color or appearance due to photography and display differences are not considered misrepresentation.
• Evidence: clear photos/videos of packaging and the item that reasonably demonstrate damage or misrepresentation.

Questions

We’re here to help. Contact support@mineralcache.com with any questions about this policy.