Vendor Terms & Listing Standards

Last updated: February 10, 2026

Overview

These Vendor Terms (“Vendor Terms”) apply to sellers using the MineralCache marketplace. They form part of our Terms of Service and incorporate our Shipping Policy, Returns & Refunds Policy, Copyright & IP Policy, Privacy Policy, and Data Processing Addendum. By listing items or accepting orders, you agree to these Vendor Terms.

Eligibility & onboarding

• You must be 18+ and able to enter binding contracts.
• Provide accurate business/contact information and maintain it up to date. We may require identity, address, phone number, and tax verification.
• All prospective vendors must apply for approval to sell on MineralCache. Vendor approval is a manual review process and is granted at the sole discretion of MineralCache.
• Submission of an application does not guarantee approval. MineralCache reserves the right to approve, deny, suspend, or revoke vendor status at any time, with or without notice, for any reason, including but not limited to compliance with marketplace policies, legal requirements, or quality standards. Approval criteria may be modified or updated at any time without prior notice.

Account, fees & payouts

• You authorize MineralCache to deduct applicable marketplace fees and payment processing fees from each transaction total.
• Payout timing and methods are subject to MineralCache’s Accounts, Fees, & Payouts Policy and applicable payment provider policies. MineralCache may delay, withhold, net, retain as a rolling reserve, or recover negative balances, refunds, chargebacks, reversals, fees, or other amounts owed. This may include deducting from current or future payouts, establishing or adjusting a reserve where reasonably necessary to address anticipated dispute activity, fraud risk, excessive refund rates, policy violations, or payment processor requirements, or invoicing the vendor directly.
• Payouts (less current vendor fees of 10% + $0.30 payment processing) will be initiated within seven (7) business days following the item(s) being accurately marked delivered by the vendor through the vendor dashboard. Vendors are responsible for ensuring delivery status is correctly updated.
• MineralCache reserves the right to adjust payout timelines for new vendors, high-risk accounts, or where dispute activity exceeds acceptable thresholds.
• Vendors authorize MineralCache to charge the vendor’s connected payment account for amounts owed where permitted by applicable payment processor policies.
• MineralCache processes customer payments, refunds, disputes, and chargebacks through its payment processor. While MineralCache may manage these matters externally and issue refunds or resolve disputes at its discretion to maintain platform trust and compliance, vendors remain financially responsible for refunds, chargebacks, reversals, and associated fees arising from vendor-related issues, including but not limited to misrepresented listings, damaged items, incorrect items, non-delivery, or failure to fulfill an order.
• If refunds, disputes, fees, or reversals exceed a vendor’s available balance, the vendor agrees to remit the outstanding amount within seven (7) business days of notice. Failure to do so may result in suspension, additional collection actions, or recovery through lawful means.
• Vendors acknowledge that MineralCache may act as a marketplace facilitator for tax purposes in certain jurisdictions and may calculate, collect, and remit sales or similar transaction taxes as required. Vendors remain solely responsible for all other taxes, including income, franchise, use, or taxes arising from sales made outside the MineralCache platform.
• If there is any issue with payouts, vendor dashboard, Stripe, or other anomalies, please contact vendors@mineralcache.com immediately.

Listing standards & authenticity

• Listings must be accurate and not misleading, including species, locality, dimensions/weight, condition, treatments, and any restorations or repairs.
• Provide clear photos of the actual item for sale. Watermarked photos are strictly prohibited. Do not use images or text without rights; see our IP Policy.
• Disclose provenance when known, do not guess, list as unknown if necessary. Do not imply certifications you do not have.
• Each listing must reflect current availability and price; promptly remove or update sold-out items.
• Comply with all applicable laws, including wildlife and cultural heritage protections.

Product Availability

Vendors are responsible for ensuring that all listed items are accurately represented and available at the time of listing. While cross-posting items on other platforms is not prohibited, vendors must maintain accurate availability across all channels. If an order cannot be fulfilled for any reason, email vendors@mineralcache.com immediately; repeated occurrences may result in suspension or removal from the platform. If a product(s) is unavailable after a purchase is processed, the vendor may be responsible for any associated processing or transaction costs in the event the purchase amount is refunded.

Prohibited items & activities

• Illegal items, stolen property, or items sourced in violation of law or permits.
• Specimens restricted by law or treaty (e.g., CITES-listed materials) without proper documentation.
• Counterfeit, misidentified, or materially misrepresented items.
• Harmful, hazardous, or improperly packaged materials.
• Spam, fee avoidance, off-platform transactions for items discovered on MineralCache, manipulation of reviews or auctions, or abusive conduct toward users.

Orders, shipping & delivery

• Accept and fulfill orders promptly. Ship within the time indicated in the listing and our Shipping Policy, provide tracking, and package to prevent damage.
• Ship to the address on the order. Changes require buyer confirmation on-platform.
• Risk of loss transfers to the buyer upon confirmed carrier acceptance unless otherwise required by law.
• If an order cannot be fulfilled for any reason, email vendors@mineralcache.com immediately; repeated occurrences may result in suspension or removal from the platform.
• If an item is falsely marked shipped or delivered, this could result in suspension of the account.

Returns, refunds & disputes

• Honor our Returns & Refunds Policy, including evidence and timelines.
• For damage in transit, cooperate with carrier claims and keep packaging available for inspection.
• When a refund is approved, it will be issued to the buyer’s original payment method. Payment processing fees may be retained or reversed in accordance with the applicable payment provider’s policies.
• Vendor fees may be refunded, partially refunded, or retained at MineralCache’s discretion based on the nature of the customer return and the applicable transaction circumstances.

Communications & off-platform conduct

• Currently all customer-vendor communication will be done through MineralCache as a third-party facilitator, including order-related communications and returns. Do not solicit off-platform transactions to avoid fees.
• Maintain professional, non-harassing communications with buyers and staff.

Data protection

• For buyer data you access via MineralCache, you act as the controller; MineralCache is your processor as set out in our DPA.
• Use buyer data only to fulfill orders and support the transaction, and protect it with reasonable security measures.

Intellectual property

• You grant MineralCache a non-exclusive, worldwide license to host, display, and promote your listings and media on the Services.
• You represent and warrant that your listings and media do not infringe third-party rights.

Sanctions, export & compliance

• Comply with applicable trade sanctions, export controls, wildlife and cultural heritage protection laws, and postal/carrier rules.
• You are responsible for required permits and accurate customs declarations where international shipping is enabled.

Independent contractor

Vendors operate as independent contractors and are not employees, partners, joint venturers, agents, or representatives of MineralCache, LLC. Vendors have no authority to bind or act on behalf of MineralCache, LLC, and no provision of this Agreement shall be construed to create any employment, partnership, joint venture, or agency relationship.

Insurance recommendation

Vendors are responsible for maintaining appropriate commercial liability insurance, at their own expense, sufficient to cover claims arising from their products, services, and business operations.

Suspension & termination

We may suspend or terminate vendor access for policy breaches, excessive disputes or chargebacks, fraud risk, or legal/regulatory reasons. We may remove or edit listings that violate these standards.

Limitation of Liability

To the fullest extent permitted by law, MineralCache, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or related to the Services. MineralCache’s total aggregate liability for any claim shall not exceed the amounts paid to MineralCache by the claimant in the six (6) months preceding the event giving rise to the claim.

Sellers Indemnification

Sellers agree to indemnify, defend, and hold harmless MineralCache, LLC from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to the Seller’s listings, products, services, representations, conduct, or violation of applicable law.

Survival Clause

Sections relating to fees, refunds, chargebacks, tax obligations, indemnification, limitation of liability, dispute resolution, and governing law shall survive termination of a vendor’s account.

Disputes; governing terms

Dispute resolution, governing law, and limitations are as stated in our Terms of Service. If these Vendor Terms conflict with the Terms of Service, these Vendor Terms control for seller-specific matters.

Changes

We may update these Vendor Terms from time to time. Material changes will be posted; continued use after the effective date constitutes acceptance.

Contact

MineralCache, LLC · P.O. Box 5, Llano, TX 78643, USA · support@mineralcache.com